{"id":2490,"date":"2021-06-25T14:01:42","date_gmt":"2021-06-25T12:01:42","guid":{"rendered":"https:\/\/www.sophy.ch\/?page_id=2490"},"modified":"2024-12-09T23:33:50","modified_gmt":"2024-12-09T22:33:50","slug":"returns-and-guarantee","status":"publish","type":"page","link":"https:\/\/www.sophy.ch\/fr\/returns-and-guarantee\/","title":{"rendered":"Retours et Garantie"},"content":{"rendered":"<p><span style=\"color: #8dc8e8; font-size: 18pt;\">RETOURS ET GARANTIE<\/span><\/p>\n<p>Les conditions de garantie suivantes s&#039;appliquent \u00e0 la boutique en ligne Sophy Gen\u00e8ve, En achetant un bijou aupr\u00e8s de Sophy Gen\u00e8ve, le client accepte les conditions de cette garantie sans avoir \u00e0 signer de contrat de garantie.<br \/>\nVeuillez noter les conditions de retour applicables \u00e0 votre commande, ainsi que nos informations sur les d\u00e9fauts et les services de garantie.<\/p>\n<p><span style=\"color: #2c76ba;\">RETOURS POUR LES ARTICLES LIVR\u00c9S<\/span><br \/>\nSi le motif du retour est applicable vous pouvez retourner l&#039;article apr\u00e8s confirmation de notre service client par email, Pour retourner des articles qui ont \u00e9t\u00e9 livr\u00e9s \u00e0 votre adresse, enregistrez le retour par email \u00e0 customer.service@sophy.ch dans les 24 heures suivant les articles re\u00e7u, si vous avez des questions, veuillez contacter le service client de Sophy.<\/p>\n<p>Vous pouvez envoyer votre retour par voie postale (Recommand\u00e9 uniquement \u00e0 vos frais)<br \/>\n\u2013 Joindre au colis le bon de retour cr\u00e9\u00e9 et imprim\u00e9 en ligne. Collez l&#039;\u00e9tiquette d&#039;adresse g\u00e9n\u00e9r\u00e9e en ligne sur le colis et envoyez-la \u00e0 l&#039;adresse suivante :<br \/>\nSophie Gen\u00e8ve C\/O Avrio<\/p>\n<p>Rue de la Cit\u00e9 1 \u2013\u00a0<span class=\"fMYBhe\">1204 Gen\u00e8ve<\/span><\/p>\n<p><span style=\"color: #2c76ba;\">CONDITIONS DE RETOUR<\/span><br \/>\nVeuillez noter les conditions de retour suivantes, qui s&#039;appliquent \u00e0 toutes les commandes :<br \/>\n1- Un retour doit \u00eatre effectu\u00e9 dans les 10 jours suivant la r\u00e9ception de la marchandise.<br \/>\n2-Les produits doivent \u00eatre retourn\u00e9s dans leur emballage d&#039;origine, non port\u00e9s et intacts. Les \u00e9tiquettes et films de protection ne doivent pas \u00eatre retir\u00e9s. Tous les documents tels que les certificats, les cartes de garantie, les instructions d&#039;utilisation, etc. doivent \u00eatre joints au retour.<br \/>\n3-Les produits grav\u00e9s, modifi\u00e9s, us\u00e9s ou endommag\u00e9s, ainsi que les produits sur mesure et les cartes-cadeaux, ne peuvent \u00eatre retourn\u00e9s.<br \/>\n4-Les bons de vente et les bons de r\u00e9duction d&#039;articles d&#039;occasion qui ont \u00e9t\u00e9 livr\u00e9s \u00e0 votre domicile ne peuvent pas \u00eatre retourn\u00e9s.<br \/>\n5- Les articles de marques qui sont vendus par Sophy Gen\u00e8ve ne sont pas applicables pour le retour.<br \/>\n6-Les articles vendus en dehors de la Suisse ne sont pas applicables pour le retour.<\/p>\n<p><span style=\"color: #2c76ba;\">CONTRLE ET R\u00c9PARATION<\/span><br \/>\nLorsque des bijoux sous garantie sont envoy\u00e9s aux bureaux de Sophy, ils ne seront v\u00e9rifi\u00e9s que par un expert joaillier de l&#039;Atelier de Lausanne qui d\u00e9cidera si des r\u00e9parations sont n\u00e9cessaires. Si des r\u00e9parations n\u00e9cessaires ne sont pas couvertes par la garantie, la soci\u00e9t\u00e9 contactera le client pour obtenir son autorisation avant de travailler sur la pi\u00e8ce.<br \/>\nLa garantie ne couvre pas la perte partielle ou totale ou le vol des bijoux.<br \/>\nLa garantie ne couvre pas les ajustements de taille.<br \/>\nSi un d\u00e9faut est constat\u00e9, les bijoux doivent \u00eatre retourn\u00e9s \u00e0 Sophy Gen\u00e8ve pour inspection. apr\u00e8s confirmation de notre service client, ils d\u00e9termineront seuls si le d\u00e9faut est d\u00fb \u00e0 une usure normale ou \u00e0 des circonstances exceptionnelles.<br \/>\nTout bijou ayant \u00e9t\u00e9 alt\u00e9r\u00e9 de quelque mani\u00e8re que ce soit par un tiers ou sans l&#039;autorisation de Sophy Gen\u00e8ve perdra totalement la garantie.<br \/>\nLe client est responsable des frais d&#039;exp\u00e9dition et d&#039;assurance du client aux bureaux de Sophy Gen\u00e8ve.<br \/>\nSophy Geneva ne sera pas responsable des co\u00fbts, dommages ou pertes encourus tant que les bijoux ne sont pas en possession de la soci\u00e9t\u00e9. nous d\u00e9terminons seuls la meilleure fa\u00e7on de rendre les bijoux au client.<br \/>\nS&#039;il est \u00e9tabli que le bijou a \u00e9t\u00e9 endommag\u00e9 en dehors de la p\u00e9riode de garantie en raison d&#039;une usure ou d&#039;un usage inhabituel ou extr\u00eame, le client sera tenu de payer toutes les r\u00e9parations.<\/p>\n<p><span style=\"color: #2c76ba;\">GARANTIE \/ SERVICES ET CERTIFICATS<\/span><br \/>\nLa p\u00e9riode de garantie pour les montres et bijoux (hors piles et bracelets) est g\u00e9n\u00e9ralement de deux ans (selon la marque) \u00e0 compter de la livraison de la marchandise.<\/p>\n<p>La garantie remplace les droits de garantie l\u00e9gaux en ce sens que la Sophy Gen\u00e8ve d\u00e9cide si la marchandise d\u00e9fectueuse sera r\u00e9par\u00e9e ou remplac\u00e9e ou si le prix d&#039;achat sera rembours\u00e9. Vous ne pouvez pas pr\u00e9tendre \u00e0 une indemnisation pour les dommages ou d\u00e9penses dus \u00e0 des marchandises d\u00e9fectueuses. En raison de la nature des bijoux, Sophy Gen\u00e8ve n&#039;est pas responsable des dommages caus\u00e9s aux cha\u00eenes qui se brisent sur les pendentifs, colliers et bracelets. Sophie n&#039;est pas responsable des dommages caus\u00e9s aux boucles d&#039;oreilles, aux bagues et aux autres bijoux de corps.<\/p>\n<p>La garantie ne couvre pas les dommages caus\u00e9s par une mauvaise manipulation, un manque d&#039;entretien (voir nos conseils d&#039;entretien), les accidents ou l&#039;usure normale (bracelets par exemple). La garantie expire en cas d&#039;interventions de tiers non autoris\u00e9s par Sophy Gen\u00e8ve \u00e0 le faire.<\/p>","protected":false},"excerpt":{"rendered":"<p>RETOURS ET GARANTIE Les conditions de garantie suivantes s&#039;appliquent \u00e0 la boutique en ligne Sophy Gen\u00e8ve, En achetant un bijou aupr\u00e8s de<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2490","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns and Guarantee - Sophie Jewelry Geneva | Online Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sophy.ch\/fr\/returns-and-guarantee\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Guarantee - Sophie Jewelry Geneva | Online Store\" \/>\n<meta property=\"og:description\" content=\"RETURNS AND GUARANTEE The following guarantee conditions apply to Sophy Geneva online shop, By purchasing a piece of jewelry from\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sophy.ch\/fr\/returns-and-guarantee\/\" \/>\n<meta property=\"og:site_name\" content=\"Sophie Jewelry Geneva | Online Store\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/sophygeneva\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-09T22:33:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sophy.ch\/web\/wp-content\/uploads\/2021\/11\/Sophy-Geneva-Social-Share-logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@sophygeneva\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sophy.ch\/returns-and-guarantee\/\",\"url\":\"https:\/\/www.sophy.ch\/returns-and-guarantee\/\",\"name\":\"Returns and Guarantee - Sophie Jewelry Geneva | Online Store\",\"isPartOf\":{\"@id\":\"https:\/\/www.sophy.ch\/#website\"},\"datePublished\":\"2021-06-25T12:01:42+00:00\",\"dateModified\":\"2024-12-09T22:33:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sophy.ch\/returns-and-guarantee\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sophy.ch\/returns-and-guarantee\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sophy.ch\/returns-and-guarantee\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sophy.ch\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns and Guarantee\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sophy.ch\/#website\",\"url\":\"https:\/\/www.sophy.ch\/\",\"name\":\"Sophie Jewelry Geneva | Online Store\",\"description\":\"Swiss Store for Gold, Diamonds &amp; 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